Keys Fresh Seafood
Keys Fresh Seafood
We ship fresh seafood from Key West using FedEx overnight delivery to the lower 48 states.
Every order is carefully selected, packed, and prepared to arrive fresh within 48hrs. However, delivery times can occasionally be affected by weather, carrier delays, or other unforeseen circumstances.
While we cannot guarantee an exact delivery time, we offer optional Keys Fresh Shipping Protection to provide additional coverage for unexpected shipping and delivery issues.
For added peace of mind, customers can purchase Shipping Protection at checkout.
If your protected shipment is delayed or delivery issues cause your seafood to not arrive on time, you can choose a replacement shipment at no additional cost or a refund.
Shipping Protection is optional and does not affect our commitment to the quality of the seafood we sell.
Orders without Shipping Protection are not covered by our optional shipping and delivery protection program.
However, we still stand behind our seafood and will do our best to resolve issues involving product quality, incorrect items, or order preparation.
If you experience a shipping-related issue without protection, please contact us. While a replacement or refund is not guaranteed, we'll review the circumstances and do our best to help.
We take pride in delivering fresh, high-quality seafood straight from our docks to your door.
If something isn't right with your order, please contact us as soon as possible, ideally within 2 hours of delivery. This helps us quickly assess the issue and arrange a replacement if needed, but it's not a strict reporting deadline.
Please include photos and a short description of the issue so our team can help determine the best resolution.
Please don't hesitate to reach out with questions about our seafood. Or you can visit our FAQ page here.
